At BioScience.com.pk, we strive to make our customers satisfied with the service they’ve purchased from us. If you're having trouble with the advertisement, paid content submission, membership, digital goods (e.g. books, videos, notes) or believe it is defective, and/or you’re feeling frustrated, then please contact us via email or phone to report your defective product or services provided by us and our team will assist you as soon as possible. For damaged digital goods, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve contacted our support team but you didn't get any response in 48h (business days only).
- And/or product main description was fully misleading.
- then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- You have changed your mind about a membership/subscription/paid content submission.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You refused to provide to our support staff access to your account on our website (https://www.bioscience.com.pk) to investigate your account activity in order to fix the issue related to your purchase.
- It has expired more than a 7 days after purchase and you even didn't contact at least one time to our support team with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The service(s) you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any service (even if it was bought at a regular price) while any discount offer is running on our website. Your refund request will be evaluated after the discount offer/campaign ends.
BioScience.com.pk offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, BioScience.com.pk has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel/delete your account at any time, however, there are no refunds for cancellation/deletion.
- If you will get a refund (from PayPal) you cannot use downloaded products anymore.
- If the product after an update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to the license all of our Subscription plans. Please contact us if you need further information.